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 | What is the MerchantRMS upgrade policy? |  |
| MerchantRMS provides an SAAS (Software as a Service) solution. All upgrades are provided and software and data is scanned every 1 hour against latest vulnerabilities |
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| What is MerchantRMS? | |
| The MerchantRMS system is designed to add a level of fraud protection to a company’s credit card processing system by providing real-time access to data and a powerful rules-based engine that can help the client’s ecommerce system make an informed dec |
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| Can I use MerchantRMS on multiple sites? | |
| Yes, you can use MerchantRMS for multiple sites, as we understand all E-commerce companies have multiple websites to manage.
You can use Risk Engine>> Website, to add multiple websites |
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| How does MerchantRMS work? |  |
| To know more on how MerchantRMS work, see the following link
http://merchantrms.com/how-it-works.php |
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| What makes MerchantRMS different than any other fraud screening solution? | |
| MerchantRMS has been built on years of research and data, and employs
enterprise features such as device identification, Velocity checks, Accurate
BIN DB & International AVS for 220+ countries
More info:
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| Does MerchantRMS use AVS? | |
| No MerchantRMS doesn’t use AVS, as most processors and bank provide them and doesn’t help on International transactions, Henceforth we use our International AVS database to verify. |
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| Does MerchantRMS communicate with my customers? | |
| No, at no point we will be contacting your customers, MerchantRMS process is completely transparent and doesn’t need any interaction at the time of transaction |
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| Is my information safe with MerchantRMS? | |
| Yes, because MerchantRMS must adhere to strict guidelines, the data collected from each consumer is strictly encrypted and safely stored on the MerchantRMS servers. At no point do we share information with 3rd parties regarding marketing or sales efforts. |
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| Can I resell MerchantRMS? | |
| Yes, we customize a partner program which will suit your business model, you can email us at partner@merchantrms.com with your Nature of Business, Website URL. |
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| What credit cards does MerchantRMS support? | |
| MerchantRMS supports almost every major credit card in the world. Visa, Visa Delta, Visa Electron, Visa Purchasing, Mastercard, Maestro, American Express, Discover, JCB, Solo, Switch, Laser, Diner’s Club, Carte Bleue, Cartasi, etc. |
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| Is MerchantRMS a third party biller? | |
| No, MerchantRMS is not a third-party biller. MerchantRMS is an add-on to your existing merchant account. |
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| Can I use MerchantRMS with a third party biller? | |
| You can contact your thirdparty biller to know if its already integrated, we also have many inbuilt kits for popular shoppingcarts |
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| Do I need to send my customers to MerchantRMS to make a purchase? | |
| No, your customers will be 100% present in your website and MerchantRMS will work in the background and is complexly transparent |
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| Does MerchantRMS offer support services? | |
| Yes, contact support@MerchantRMS.com for more information. |
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| Does MerchantRMS work in my country? | |
| MerchantRMS works with almost all countries, You customers can be from anywhere in the world |
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| Can I signup for MerchantRMS outside of the United States? | |
| Yes, MerchantRMS merchant services are supported worldwide. |
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| Is MerchantRMS compatible with my shopping cart? | |
| MerchantRMS is compatible with almost every shopping cart. We have developed integration kits to integrate with any application, feel free to contact us at support@merchantrms.com |
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| Does MerchantRMS work with my existing gateway? | |
| Yes, MerchantRMS works with all Payment Gateways. |
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| Does MerchantRMS work with my merchant account? | |
| MerchantRMS works with all Merchant account providers |
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| Does MerchantRMS offer multi-currency support? | |
| Yes, MerchantRMS supports over 150 currencies. |
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| How do I notify my consumers I am using MerchantRMS? | |
| There is no requirement to notify your customers, however you could update your privacy policy, for help please email support@merchantrms.com |
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| Is MerchantRMS industry certified? | |
| Yes, MerchantRMS adheres to the highest standards of industry certification such as PCI Data Security Standards, More information: http://www.pcisecuritystandards.org/ |
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| Does MerchantRMS support subscription services? | |
| Yes, MerchantRMS provides fraud screening and user authentication to subscription services. |
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| Does MerchantRMS support membership sites? | |
| Yes, MerchantRMS provides fraud screening and user authentication to membership sites |
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| What is the MerchantRMS privacy policy? | |
| Our privacy policy is located at http://www.merchantrms.com/privacy.php |
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| Does MerchantRMS work with credit cards and debit cards? | |
| Yes, MerchantRMS works on all types of credit, debit, and gift cards. |
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| Does MerchantRMS approve or decline transactions? | |
| MerchantRMS provides an advisory service for approving or declining transaction, More than all MerchantRMS is a platform which works based on the merchant configured rule set |
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| What is AVS? | |
| AVS stands for Address Verification Service. It is a method available only for U.S. transactions, by which the credit card holder’s billing zip code is verified by the cardholder bank. Because it only verifies the billing zip code for United States cust |
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| What is a CV2 number? | |
| The 3-digits on the back of a credit card are referred to as the CV2 number. |
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| I already use IP tracking, why MerchantRMS? | |
| IP tracking is just one of the parameters which MerchantRMS uses, there are 160 others we use with our existing & constantly updated negative list |
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| What is an API ? | |
| Application Protocol Interface. It is a secure method of transferring data. |
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| What is the MerchantRMS API? | |
| The MerchantRMS API (Application Protocol Interface) is the method by which the merchant system talks to the MerchantRMS system. |
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| Is MerchantRMS a gateway? | |
| No. MerchantRMS acts a filter between your shopping cart and gateway to ensure fraud is blocked before it is sent to your gateway. |
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| Is MerchantRMS PCI Compliant? | |
| Yes, MerchantRMS adheres to the highest standards in PCI compliance |
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| Is there any limits? | |
| There are no daily, weekly, or monthly limits on the amount of transactions you can submit to MerchantRMS. |
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| Does MerchantRMS restrict any products and/or services? | |
| No. MerchantRMS system provides user authentication and fraud screening services to all types of merchants, all around the world. |
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| What is ECML? | |
| ECML or The Electronic Commerce Modeling Language provides a set of payment-oriented data structures that enable merchants, software vendors and MerchantRMS to process transactional data in a more uniform manner. |
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| What is the MerchantRMS guarantee? | |
| If you are not completely satisfied, please contact support@MerchantRMS.com for a refund. Your satisfaction is our goal. Restrictions Apply. |
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| Can I prevent unauthorized access to my MerchantRMS merchant account? | |
| Your Account is proactively protected against any attacks or hacks, and password for this account should be reset every 45 days |
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| What is MerchantRMS refund policy? | |
| 30 days Free Trail on a new account
We offer 30-day free trial on new account for unlimited number of transactions. After the trail period you will be getting 100 free transactions every month and you will be charged for addition |
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| Does MerchantRMS support Card Present transactions? | |
| Currently MerchantRMS is built to fully support Card-not-Present transactions. Card Present transactions are not supported. |
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| Can MerchantRMS be used for Mail or Telephone orders? | |
| Yes, MerchantRMS provides virtual terminal to enter orders received through Mail or Telephone. |
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| Do you provide phone support? | |
| We provide unlimited support via email for our paying customers, but we do not provide support over the phone. We do our best to respond to every email within just a few hours of receiving it. We also make sure one of the company owners or a knowledgeable |
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| Is MerchantRMS reliable, secure, and confidential? Is our data safe? | |
| MerchantRMS is hosted in state-of-the-art redundant server cluster
architecture with multiple application and database servers. MerchantRMS
adheres to the highest standards of industry certification such as PCI Data
Security Standards.
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